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Skin Problems — Rash, Acne and Eczema Advice from an Online Doctor

Skin problems are one of the things video does best: your doctor can actually see the rash, spot or breakout while you talk. That makes an online GP a quick first step for many common skin complaints.

Last updated · Written for patients in Ireland

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Skin problems an online doctor often sees

  • Rashes, itching and hives
  • Eczema and dermatitis flare-ups
  • Acne and spots
  • Psoriasis and rosacea flare-ups
  • Insect bites, stings and mild infections
  • Fungal infections such as athlete’s foot or ringworm
  • Sunburn and heat rash

Get the most from a video consultation

  • Use daylight or a bright light and a clean camera
  • Show the area up close and from a short distance
  • Say when it started, whether it itches or hurts, and anything that makes it better or worse
  • Have a list of creams, medicines and new products you have used

When to be seen in person

Your doctor will advise in-person care for a mole that is changing, a sore that will not heal, a rash with fever or feeling very unwell, rapidly spreading redness, or swelling of the face or lips. Call 112 or 999 for difficulty breathing or swelling of the throat after a sting or exposure.

Frequently asked questions

Can an online doctor diagnose a rash?

Often yes, especially with video. If the diagnosis is uncertain or the skin needs to be examined or tested, the doctor will advise in-person care.

Can I get a prescription for acne or eczema?

Where your doctor considers it appropriate after assessing you, a prescription is sent to your pharmacy.

Should I use video or phone for skin problems?

Video is best, because the doctor can see the skin.

Official sources and further reading

This page is general information for patients in Ireland, not a diagnosis or personal medical advice. If you are worried about your health, speak to a doctor. In an emergency call 112 or 999.

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