Step 1: is it an emergency?
Call 112 or 999 straight away if there is chest pain or pressure, severe difficulty breathing, signs of a stroke (face drooping, arm weakness, slurred speech), heavy bleeding, a serious injury, a seizure, or someone is unresponsive. Do not wait for an appointment.
Step 2: choose the right place for a non-emergency
- Online doctor (DrCall): a video or phone consultation for everyday problems, with a prescription, certificate or advice where appropriate — available every day, including evenings and weekends.
- Out-of-hours GP service: a local service for urgent problems that cannot wait until the surgery reopens. You usually phone first, and it may involve travelling to a clinic. Many areas have their own number, which you can find through the HSE.
- Pharmacist: good for minor ailments, advice on over-the-counter medicines and emergency contraception.
- Emergency department: for serious or life-threatening problems — not for minor illness.
Which one for which problem?
A sore throat, a cold, a urinary infection, a rash, a sick note or a repeat prescription can often be handled through an online GP. A suspected broken bone, a deep cut, severe pain or anything that needs an examination or tests needs in-person care.
If you are not sure, start with an online consultation: your doctor will tell you honestly if you need to be seen in person, and where.
Be prepared next time
- Save your local out-of-hours number in your phone
- Keep a list of your medicines and allergies
- Know your pharmacy’s opening hours
- Keep the DrCall booking page bookmarked for evenings and weekends
Frequently asked questions
What do I do if my GP is closed and I am not sure it is an emergency?
If there is any chance of a life-threatening problem, call 112 or 999. If not, an online GP, an out-of-hours service or your pharmacist can help, depending on the problem.
Is an online doctor the same as an out-of-hours GP?
No. Out-of-hours services handle urgent problems and are usually local. An online doctor is a remote consultation for non-emergency problems, available across Ireland.
Can an online doctor send a prescription when my GP is closed?
Where appropriate, yes. It is sent to the Irish pharmacy you choose.
Do I need to pay to use an out-of-hours GP?
Fees vary by service and by whether you hold a medical card. Check with the service when you call.
Official sources and further reading
This page is general information for patients in Ireland, not a diagnosis or personal medical advice. If you are worried about your health, speak to a doctor. In an emergency call 112 or 999.
Find an online doctor near you
DrCall serves every county in Ireland. Choose your area:
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